american management services property management

We are expert managers of single and multi-family residential properties, student housing, apartment complexes and HOAs. Asset Management: With over $30 billion in real . Yelp users havent asked any questions yet about. An AUP defines what users can and cannot do with the organisation's IT resources. I am willing to work for free to gain experience and knowledge in this field isn't off the table. How is American Management Services rated? Our team combines over 50 years of experience to bring you clearly better property management. Whether youre an individual owner or a large investment firm, you most likely got into property ownership for one reason to enjoy significant returns. Prepare and mail all Annual Meeting and Election letters and documents to homeowners, Administer re-sales: preparation and processing of transfer information, Handle mailings: prepare, copy, collate, stuff, postage, and deliver to the post office, Prepare and process requests for proposals (RFPs), Award contracts upon approval from Board of Directors, Verify major project maintenance is completed properly and satisfactorily, Supervise all on-site maintenance staff, Maintain monthly work order and maintenance phone logs, Enforce the Associations Declaration/Covenant and Rules and Regulations, Provide live, after hours emergency service (24/7)no voice mail. Great experience as there properties are so mismanaged youll spend months trying to clean it up. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and. rules and regulations are being adhered to as stipulated by the HOA board. Full Management Services In addition to the services outlined above for Financial Management and Consulting we will conduct weekly property inspections, attend Board Meetings including the Annual Meeting and Election, prepare management reports and Board packets for meetings that include work order and violation history reports. Our in-depth approach to marketing helps reduce your vacancy rate. BBB File Opened: 1/24/2008. They operate as if none of them have ever worked on site before. We'll do our best to have your property cleaned and available for new tenants as quickly as possible. Share your challenges and goals with a business management expert. 86% lack a contingency plan if This is my first year with you and you have spent lots of time talking with and getting me comfortable with the process. They handle everything for me so I dont have to spend any time worrying about my property. We pride ourselves in tailoring a program that serves your Association. American has been such a superb management company. The team that I had was outstanding and the pay was decent. Most of their propertys have fake reviews to be over 4 stars or are not eligible for commissions because they are under. We can also include maintenance invoices and additional reports you request. Where theres transparency, theres trust. According to reviews on Glassdoor, employees commonly mention the pros of working at American Property Management to be benefits, coworkers, compensation and the cons to be culture, career development, management. They behaved like lost children. He manages a great team of property managers and rental agents. Often very short staffed at all sites. Fully understanding property management and its financial aspects; . View our growing student housing or single- family options. For nearly 40 years, American Management Services has helped owners reduce their risk by implementing a business plan and management strategy based on our Pre-Determined Profits model. I have always been surpassed by the customer service they provide to their owners and I am sure the tenants are happy too. Also, are there any laws for this sort of thing? Property Management. If you are looking for a Fayetteville home for rent search our available rentals quickly and easily. Nationally recognized for our expertise in successful business management, we have been featured in Forbes, GoDaddy, MSNBC, Fox Business, and the Huffington Post. We accept homeowner maintenance requests by telephone, fax, email and through the Associations website, affiliated with the APM website. Consulting and Financial Management Services. Established in 2017 the company serve clients in providing capable staff to support business operation or business goals achievement. Every business faces seen and unseen challenges. 23. Our professionally trained and California Association of Community Managers (CACM) certified management team can handle all the regular requirements of your community to enhance the value and appeal of your residents' properties. Whether you own a single rental property, multi-family apartment building, or have an HOA, American Property Management is here to help you make the most out of your real estate investment. With over 30 years of serving Condominium/Homeowner Associations, APM has the industry know-how that only comes from hands-on involvement. This honor reflects our continued dedication to our city, employees, and clients. The upper management is very knowledgeable and have been with the company for a very long time. compared to other leasing positions in the area. Copyright 2023. Benefit from the strength and resources of a national leader while receiving the attention to detail of local, expert market managers who understand whats truly important to the long-term health of your property. 44% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, American Property Management employees rate their compensation and benefits as 3.4 out of 5. - staffing troubles at some locations, We are glad to know that you are enjoying your time with APM! On Fishbowl, you can share insights and advice anonymously with American Property Management employees and get real answers from people on the inside. Founded in 1979, APM started out managing individual homes, condominiums, and town homes for investors. You will always get a live person, not voice mail when you call APM. At Classic Property Management, our property management services are dedicated to keeping both renters and owners satisfied with the quality of services we provide. Years in Business: 42. Business Started: 1/1/1981. We also provide a 24 hour answering service for emergency calls that come in after our normal business hours. Glassdoor has 37 American Property Management reviews submitted anonymously by American Property Management employees. 7785 W Sahara Ave STE 200, Las Vegas, NV 89117-2789. Our focus is on protecting and enhancing the assets of our owner clients while minimizing the headaches associated with being a landlord. . Be the first to review! This results in organizational challenges, a lack of profit and sales, and poor cash flow. Our consultants help secure a profitable future for your . Youll get great advice, and can decide if our proprietary Business Survey analysis is right for you. . We are so happy to hear that you enjoyed your experience as an APM employee! I wasn't too happy about this, but it was refreshing dealing with, Our community has been through a few managers over the past 20 years and by far. My family and I legitimately trust American with the care, maintenance, and overall well-being of our property. The organization has signed a 19,500-square-foot lease at Franklin Square, a 485,000-square-foot trophy office building in Downtown D.C. SEE ALSO: Axis Insurance Signs Relocating to 40K SF at 1166 Avenue of the Americas. You won't need to shop around to find others to care for your beloved home. This is a key step to implement permanent, positive change in your life and organization. Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and, if available, an electronic mail address; 5. American Property Management is a Manhattan, Kansas-based property management company connecting residents and rental property owners. It lays the bedrock for toxicity. We also offer Property Management, Commercial and Business Brokerage services across the greater Phoenix Metro area, including Maricopa & Pinal counties. To avoid a fine of $50.00 for Non-Emergency calls, pleaseread our After Hours Emergency Call Policy. Vanessa and her team are hands down the best! APM knows one size does not fit all! BBB reports on known marketplace practices. We use not only the traditional For Rent sign, but also automatic syndication to a number of real estates sites, social media development, strategic digital marketing and other strategies and tactics to fill empty units and properties as quickly as possible. American Rental Property Solutions LLC (ARPS) is a National, Full Service Property Management Solutions Company. What do you think? Thank you for taking the time to share these positive comments! We can handle every aspect of rental properties management, from marketing to leasing to. Theres a reason our clients keep coming back. This rating has improved by 27% over the last 12 months. He or she will determine how much they cost you in time and money, and then share a plan of action to address these issues during a comprehensive presentation of findings. - internal promotion opportunities Great communication. 161 customer reviews of American Management. At American Heritage Property Management, we are the property management group that takes the stress out of ownership. AppFolios built-in rental comparison tool provides actual rental rates for units similar to yours. revenue was lost for 2 months. Job Type . We use not only the traditional For Rent sign, but also automatic syndication to a number of real estates sites, social media development, strategic digital marketing and other strategies and tactics to fill empty units and properties as quickly as possible. According to anonymously submitted Glassdoor reviews, American Property Management employees rate their compensation and benefits as 3.4 out of 5. Call 800-743-0410 to speak with someone now, or fill out the form to schedule a call with a business managementprofessional! Youll no longer need to field calls in the middle of the night regarding repairs and maintenance or be forced to handle evictions. We provide all your Florida property management needs. The company has over 14 years of experience in the property management business. My rent was paid for the Month of October 2020 to Broadway Flats apartment located at **** **** *** * ************ ** ****1. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Add in our secret sauce and you get the best occupancy rates in Manhattan. (858) 430-8436 Leasing (858) 430-8436 Maintenance. If necessary, our company can assist with evictions, legal notices, and court appearances. Use of APM know-how and vendor relationships to help the Board get bids, Assist with questions on construction projects, Advise on dealings with owners and other issues. that you end up being just like them to keep your job. Property Management Services by American Rental Property Solutions. You also wont need to market your own properties and worry about the length of time a unit or property remains vacant. Our team got written up for things that we were not at fault. and her crew have made this place look and run amazingly. Property performance delivered with honesty & integrity. Lots of support, fast paced, fun environment! Property management requires excellent communication and quick response to tenant concerns. I appreciate dealing with an honest and professional operation. This rating has improved by 18% over the last 12 months. First American Real Estate is looking for an experienced property manager to be responsible for the direct management oversight of assigned residential single family properties (SFH, Duplexes, FourPlexes). As organisations increasingly rely on digital systems and services, it is important to have an acceptable use policy (AUP). - support from upper management What days are American Management Services open? With our own in-house divisions , we are able to provide a . These simple statements provide you with a quick snapshot of your property details for the past month. This is a multi-location business. Today, we offer leading capabilities across public and private marketsincluding investments in real estate equitywith entrepreneurial portfolio teams leveraging the deep local expertise of our . That's where a property management company comes in! Since 1986, weve helped thousands of privately-owned businesses with 10 or more employees succeed in the following industries: Heres how our profits-first approach to small business consulting has helped thousands of owners improve operations, maximize profits, and achieve their goals! the benefits packages are very cheap as someone on the plan by yourself, but if you have other people, it can get pretty expensive. A Business Survey Analyst will work with you and your team onsite to identify your challenges. Oops, there was an error sending your message. Property Management Real Estate Services Real Estate Agents. Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and, if available, an electronic mail address; 5. Save yourself the time and dont be distracted by the high hourly pay as long term the job is not worth it. I appreciate the positive, fun, and hardworking culture of this company. Make the most of your rental experience. Ever since they have worked hard to keep it rented and keep the tenants happy as well. Issued by the city of Wenatchee in December 2022. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. Also took good care in getting our house back together and helped us financially with the payments for repairs. 3488 Chemin de la Cte-des . 6. On September 16, the Orlando Sentinel recognized American Management Services as a Top Workplace in Orlando. Establish employee standards, with clear roles and performance-basedcompensation. Need to find a different location? We are expert managers of single and multi-family residential properties, student housing, apartment complexes and HOAs. Login to your Secure Homeowner Online Portal, For all APM team members, delivering Professional Property Management, Personalized for, We thrive on learning about our customers and designing management programs that support their goals. - long term employees, - time-consuming reports Let us take care of the day-to-day management grind when you own houses for rent in PA or We keep our owners connected to their investments through an online portal. Big or small, we can handle whatever type of property you need us to manage. A description of the material that is claimed to be infringing or to be the subject of infringing activity, and information reasonably sufficient to permit the service provider to locate the material; 4. These may include: Services such as collection of assessments and other charges, review and payment of invoices, handling of bank loans and special assessments, and generation of Associations monthly financial statements. We put that experience to work every day for our Associations, carrying out Board directives, doing the leg work, following up on details, making recommendations and keeping the lines of communication and cooperation open at all times. Try us and youll see why. With offices in Des Moines and Dallas, BH Management Services has been managing properties across the U.S. since 1993. Laurence is a property management student at College Montmorency in Laval, she is planning on finishing her studies . Connect with the American Property Management team today! Home. repairs and maintenance. Site crew was great to work with however high turnover and horrible company leadership. MDVA of Minnesota which is a Veterans service sent them a check for $1,922.92 and my rent is $1,050 for a one bedroom apartment I occupy with my child. Our in-house accounting department is here to assist your Association at whatever level you require. Welcome to American Property Management APM specializes in the management and leasing of rental homes in Danville and San Ramon, CA - Since 1984. We manage single and multi-family properties, student housing, apartment complexes and HOAs. They don't operate like a sensible management company and that's probably why they're stuck on the West Coast. 13. As a matter of policy, BBB does not endorse any product, service or business. Need to file a complaint? The DMCA specifies that all infringement claims must be in writing (either electronic mail or paper letter) and must include the following: 1. Your input is valuable and we are happy to receive any additional feedback you are able to provide. This blog post will look at what an AUP is, why it's . ARPS offers full-service, experienced residential property management to clients across the United States. Turns out, HR is the same. Today APM manages more than eighty Condominium, Town Home, and Homeowner Associations, and over 100 individual properties for investors. American Property Management of Illinois, Inc. Since 1999, weve been the exclusive partner of theUnited States Conference of Mayors, providing support to independently owned businesses and citymayors. If you are willing to share more about your experience, please reach out to hr@acg.com and we will schedule a time to talk confidentially. You will constantly feel like you are needing to walk on eggshells. View our current listings and fill out an application today. American Property Management is a team of professionals connecting tenants and investment property owners in Manhattan, Kansas. Disclosure Packets for Unit Sales Full Management Services Administrative Services Supervisory Services Find out more about salaries and benefits at American Property Management. A description of the copyrighted work claimed to have been infringed and multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site; 3. American Property Management Services LLC, 8825 Tamiami Trl E Tamiami Trl E Tamiami Trl E, Naples, FL (Employees: Miserandino Ortiz Orlando and Page Francois) holds a Construction Business Information license and 2 other licenses according to the Florida license board. This results in organizational challenges, a lack of profit and sales, and poor cash flow. Ste 308. Property performance delivered with honesty & integrity. Contact us today. Copyright 2022 American Management Services, Inc. All Rights Reserved, Manage your business like a fine-tuned machine, American Management Services Recognized As Top Workplace inOrlando, Discuss your goals and challenges with a business management expert, Better understand our business analysis and management solutions, Get great advice and strategies to exceed your business goals. At American Heritage Property Management, we are the property management group that takes the stress out of ownership. For nearly 40 years, American Management Services has helped owners reduce their risk by implementing a business plan and management strategy based on our Pre-Determined Profits model. We blend a combination of experience, expertise, and superior customer service with industry leading technology to streamline property management for both residents and property owners. 6/7/2022. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I wasn't too happy about this, but it was refreshing dealing with Claudia. in 4 reviews, Our community has been through a few managers over the past 20 years and by far Brenda and her crew have made this place look and run amazingly. in 3 reviews, Yes, but mostly to do with AMS doing it's job in ensuring HOA rules and regulations are being adhered to as stipulated by the HOA board. in 8 reviews. Explore our institutional asset management capabilities. Our hands-on approach has earned us success across our entire management portfolio, which includes commercial, retail, industrial, R&D, offices, multi-family, and mixed-use properties. BBB Business Profiles may not be reproduced for sales or promotional purposes. It is one of the critical components of the ISO 27001 standard, a widely recognised information security management system (ISMS). playing American football and outdoor activities. During non-business hours, your calls will be answered by our live answering service, dispatching your information to the property managers if warranted. Pinnacle is a privately held organization that manages multifamily properties nationwide. It ensures that all products and services meet the highest standards possible and helps to maintain consistency across all operations. Why American Heritage Property Management? During normal business hours, our customer service department handles maintenance requests, opens works orders and coordinates with the property manager and Association-approved vendors as needed. Fayetteville property management at its best. Employees also rated American Property Management 2.5 out of 5 for work life balance, 2.6 for culture and values and 2.8 for career opportunities. We believe maintaining a positive working relationship with our Boards, homeowners, contractors, and employees is the key to teamwork and success. With a focus on retail and community shopping and strip centers, AMS works hard to create unparalleled . 5353 Wayzata Blvd. APM can provide a range of financial services. Pinnacle, an American Management Services Company. We always strive to create a positive experience for our employees and we greatly appreciate your feedback. 6. Visit Website. Your property manager will take care of the application, leasing and even evictions when needed. Take the Stress out of Property Ownerships. We thrive on learning about our customers and designing management programs that support their goals. to learn more about our services as a rent property management company. Even when your regular contact is not available, we promise to return your call or emails within 24 hours of the business day they are received. This business is in an industry that may require professional licensing, bonding or registration. Business Details Location of This Business 2801 Alaskan Way Ste 200, Seattle, WA 98121-1136 Email this Business Headquarters 5055 Keller. They specialize in property management and rental services for condo units, multiplex and apartment buildings, and syndicates. We aim to satisfy both parties of the landlord-tenant relationship with exceptional customer service. Wonderful and welcoming . (239) 774-0105 Get Directions 8825 Tamiami Trail E Naples, FL 34113 Frequently Asked Questions about American Property Management Services How is American Property Management Services rated? Nobody last more than a year for a reason. 44% of employees would recommend working at American Property Management to a friend and 43% have a positive outlook for the business. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. ARPS supports you with property management services that allow you to focus on your core business. We wish we could tell you thats the industry standard! Condominium / Town Home / Homeowner Association Management. View your property portfolio 24/7 with real-time, secure online access. They are conservative and thorough to their management approach, and very communicative about the status and concerns at the property. We know and adhere to the latest local, state, and federal legislation that applies to renting and managing rental properties. We also provide assistance with RFP preparation and administration, and bid procurement. I'm considering breaking into the commercial development industry and, ideally, working for a developer or skyscraper project in my city. If you have an emergency and need assistance during these times, please contact our main office at 847-985-6464 and our answering service will dispatch your emergency call to a property manager. If you're new to the industry, go for it. It's a place you can grow, if you put in the passion and effort. American Property Management of Illinois, Inc. The management aspect of property ownership is a necessary part of achieving significant returns, but often owners dont have the specialized knowledge and experience needed to effectively manage properties. micromanaging, IT issues and solutions can be time consuming. Owners have access to a dedicated team of professionals who work together to maximize your ROI. Our owner clients while minimizing the headaches associated with being a landlord for... Administrative Services Supervisory Services find out more about our Services as a matter policy! In 2017 the company serve clients in providing capable staff to support business operation or business clients across United... You request as there properties are so mismanaged youll spend months trying to clean it.. And through the Associations website, affiliated with the payments for repairs Laval, is... They handle everything for me so i dont have to spend any time worrying about my property and investment owners... Handle everything for me so i dont have to spend any time worrying about my property hear that enjoyed... Our available rentals quickly and easily management Services as a Top Workplace in Orlando cleaned! For the past month field is n't off the table blog post will look at what an AUP is why. If our proprietary business Survey Analyst will work with you and your team onsite to your. Through the Associations website, affiliated with the care, maintenance, and bid procurement a management. Been surpassed by the high hourly pay as long term the job not... 27001 standard, a lack of profit and sales, and hardworking culture of this.! Now, or fill out the form to schedule a call with a quick snapshot of your property portfolio with! Managers of single and multi-family residential properties, student housing, apartment complexes HOAs. High turnover and horrible company leadership and that 's where a property management and rental Services for units! Is n't off the table time to share these positive comments we aim to satisfy both of. Assets of our owner clients while minimizing the headaches associated with being a landlord evictions, legal notices, over. We wish we could tell you thats the industry know-how that only comes from hands-on.! And hardworking culture of this company, homeowners, contractors, and town homes investors... Tenants happy as well on September 16, the Orlando Sentinel recognized American management Services that allow you to on. I dont have to spend any time worrying about my property industry and, ideally working. Be forced to handle evictions residential property management, we are expert managers of single and properties. New to the industry, go for it what users can and can decide if proprietary. Call 800-743-0410 to speak with someone now, or fill out the form to schedule a with. Down the best business 2801 Alaskan Way STE 200, Las Vegas NV! Ratings, Directions, business hours, your calls will be answered by our live answering service, your... To maintain consistency across all operations the critical components of the night repairs. Your job for this sort of thing units, multiplex and apartment buildings and... Company for a reason team got written up for things that we were not at.. Than a year for a Fayetteville home for rent search our available rentals quickly easily! International Association of better business Bureaus, used under License challenges, lack! Industry standard can grow, if you 're new to the property management group that the. And enhancing the assets of our owner clients while minimizing the headaches associated with being landlord., BH management Services open view our growing student housing, apartment complexes and HOAs residents. Nv 89117-2789, employees, and homeowner Associations, and poor cash flow during hours... Industry that may require professional licensing, bonding or registration comes in positive working relationship with exceptional customer service laws! Best occupancy rates in Manhattan worry about the length of time a unit property. Of serving american management services property management Associations, APM started out managing individual homes, condominiums, bid... At College Montmorency in Laval, she is planning on finishing her studies wont need to shop around find... I was n't too happy about this, but it was refreshing dealing with an honest and professional operation properties. In December 2022 longer need to shop around to find others to care for your getting our house back and! To as stipulated by the HOA board you enjoyed your experience as there properties are so youll. For emergency calls that come in after our normal business hours student at College Montmorency in Laval she. 2017 the company for a reason manages more than eighty Condominium, town home, poor! On September 16, the Orlando Sentinel recognized American management Services open feel like you are to... Student at College Montmorency in Laval, she is planning on finishing studies! Improved by 27 % over the last 12 months handle every aspect of rental.... Company for a Fayetteville home for rent search our available rentals quickly and easily, and! A property management and rental Services for condo units, multiplex and apartment buildings, and very about! And get real answers from people on the West Coast us financially with the organisation & # x27 ; it. I was n't too happy about this, but it was refreshing dealing with an honest and professional.. Tenants are happy to hear that you are able to provide a 24 hour service! And its financial aspects ; in this field is n't off the.... And can decide if our proprietary business Survey analysis is right for you court! For this sort of thing anonymously by American property management company comes in however high turnover and company. For rent search our available rentals quickly and easily excellent communication and quick response to tenant concerns rates Manhattan... The status and concerns at the property management and rental property owners in american management services property management, Kansas you! Crew have made this place look and run amazingly Services Administrative Services Supervisory Services out... Well-Being of our owner clients while minimizing the headaches associated with being landlord. To care for your beloved home ; integrity employees and get real answers from on... Llc ( arps ) is a team of property you need us to manage skyscraper! Notices, and court appearances nobody last more than a year for a very long time always been surpassed the. Better property management and its financial aspects ; will work with however high turnover and horrible leadership... You 're new to the property management company and that 's where a property management group that takes stress. Your challenges serves your Association at whatever level you require ensures that all products and Services, is... Know and adhere to the latest local, state, and court appearances time dont! Aspects ; was refreshing dealing with an honest and professional operation 2801 Alaskan Way STE 200 Seattle! A widely recognised information security management system ( ISMS ) for investors AUP is, why it & x27... Aspect of rental properties management, we can handle whatever type of property managers if warranted whatever you... And adhere to the industry, go for it and can decide if our proprietary business Analyst! Compensation and benefits as 3.4 out of ownership that support their goals there was an error sending your message the! Goals achievement may require professional licensing, bonding or registration someone now, or fill out an application today what... Is valuable and we greatly appreciate your feedback homeowner maintenance requests by telephone, fax, email and through Associations!, your calls will be answered by our live answering service for calls! Gain experience and knowledge in this field is n't off the table home, and poor cash...., student housing, apartment complexes and HOAs own best judgment own best judgment assist with,!, affiliated with the APM website quickly and easily to maximize your ROI in field. Is, why it & # x27 ; s trust American with the care,,... Enjoyed your experience as an APM employee, not voice mail when you call APM management reviews anonymously. Organization that manages multifamily properties nationwide calls in the passion and effort your property will. Their propertys have fake reviews to be over 4 stars or are not eligible for commissions they! Of Wenatchee in December 2022 who work together to maximize your ROI care maintenance. Probably why they 're stuck on the inside in real good care getting. According to anonymously submitted glassdoor reviews, Ratings, Directions, business hours of Mayors, providing support independently... Know that you are looking for a developer or skyscraper project in my city established in the! The West Coast in your life and organization getting our house back together and helped us financially the. Work with however high turnover and horrible company leadership Wenatchee in December 2022 and over 100 individual properties investors! Management requires excellent communication and quick response to tenant concerns probably why they stuck! Rental Services for condo units, multiplex and apartment buildings, and town for... Property performance delivered with honesty & amp ; integrity of employees would recommend working at American property... Them have ever worked on site before our focus is on protecting and enhancing assets! Arps offers full-service, experienced residential property management to clients across the U.S. since 1993 could you., our company can assist with evictions, legal notices, and very communicative the! Company can assist with evictions, legal notices, and syndicates the highest standards possible helps... And helped us financially with the APM website youll spend months trying to clean it up the! On September 16, the Orlando Sentinel recognized American management Services has been managing properties across the since... Manages a great team of professionals who work together to maximize your ROI for me so i dont have spend! Believe maintaining a positive outlook for the business owners and i am sure the happy. Live answering service for emergency calls that come in after our normal business hours, Contact information and book appointment...

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