When I called about my cruise, it only took a few minutes to talk to someone. Thank you.". Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. Visiting from {country-flag} {country-name}? My clients are uncertain about confirming the booking. If you prefer a refund, this request for any funds paid over-and-above . We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. There is no need to call to initiate the process. All deposits are non-refundable . Guests who booked flights independently need to contact the air carriers directly for available options. Photo Credit: Wandering views / Shutterstock. Responses may take 7 to 10 business days. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Celebrity cancelled our 3/27/20 cruise on 3/13/20. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). Yes, our Emergency Travel Team will automatically change the flights at no cost. No response or refund from Celebrity. Guess I'll check with them tomorrow. 2023 Celebrity Cruises, Inc. I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. P&O Cruises Cancellation Information; Information about available Future Cruise Credits; Frequently asked questions relating to Coronavirus cruise changes; New flexible cancellation policies from the cruise lines; To check your booking status, please visit our My Booking portal. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. =6F; Ni ,h~ Affluent Media Group, a Dotdash Meredith company. The insurer may make a decision in your favour, yet do not be surprized if not. #2. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I of course have not received a check back yet. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! By Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. Remember they really don't owe you anything. If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. From August 2022 Travel + Leisure, published by TI Inc. Checked with TA and was told to check with them after 30 days. You will be responsible for any additional charges, such as an increase in the air fare. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. Q. These sailings are not eligible for FCC option. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. Why is it suggested to add CruiseCare at the time of booking? Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. By submitting the request you will have cancelled your reservation effective immediately. I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. Feb 27, 2023 6:39 am EST. March 28, 2012. Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. Celebrity customer service for existing reservations can be reached. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. Started June 21, 2021, By You will automatically receive a refund for the taxes/fees and port expenses within 30 days. Additionally, they have no cash value and cannot be exchanged for a refund. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. I do hope X will refund those in the UK their FCC in a timely manner. If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). x=rF?LI I booked a cruise on board that has now been cancelled by Celebrity. The even occurred in February of 2023. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. For cruises of 5 nights or longer, guests can cancel up to 90 days before the cruise without penalty. It took about two weeks from the time I cancelled until I got my refund. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. We were on board Reflection which departed PE on March 13th. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. The link works fine. I'm still undecided to if I want a refund so this is far as I got. Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. I just requested a refund for my Royal Caribbean cruise. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. To cancel, simply click the "Cancel Cruise" button and follow the instructions. He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. If you have paid in full, the amount will be issued in the form of FCC. The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. Posted 14 hours ago. If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. By Celebrity Cruises. GZ)Q8M These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. To date we've not gotten either, which is understandable considering the volume of those they have to process. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. Plus X refunded and cancelled the shore excursions as well. Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. Powered by Invision Community. Meecheee above said never, ever book a non-refundable trip . If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. Guests booked on that sailing received an. If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Note - these sailings are not eligible to receive FCC option. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. I agree, they are slammed, but considering how others are fairing on other cruise lines, I think X is doing an outstanding job as far as I'm concerned. Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> Verified customer. Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. Those will be credited back to your credit. Serenade . Will I receive a refund for those? What kind of compensation will they receive? Dont know what I will do with a huge credit on my card. Sign in or create an account. ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. 2 0 obj 0:43. All taxes and fees will be refunded back to original form of payment. Pretty bummed since this was the one I was most excited for. https://cancellation.celebritycruises.com/?brand=C&program=cancel. Different refund policies may exist for bookings made outside the United States or Canada. Because of ongoing regional uncertainties and potential travel restrictions, Celebrity Cruises has decided to cancel the 2022-23 Asia deployment for Celebrity Solstice, including all. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). Ifyou choose to cancel refundable air arrangements, youll receive a full refund. Beverages and light snacks are available for purchase onboard during this 90 minute cruise. When opting for a refund you will forfeit the bonus 25% amount of your FCC. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. If my current sailing has been canceled and had used a previously issued FCC, what will be the amount of my newly issued FCC? For bookings made outside of the United States and Canada, a different cancellation policy may apply. I was told 14 days when I applied for the cash rather than a FCC but am not holding out for this. What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? If you do not make a selection, the company. If the Celebrity cruise you book will sail from the European Union or the United Kingdom between May 1, 2022, and November 30, 2022, you'll also have the following reassurance at . All Rights Reserved. Sailings of a different length than the original voyage will be prorated. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Started August 27, 2021, By This is way out of final payment so it would be 100% refund. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. Hope it won't be necessary. If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Good idea Bo, though interestingly the social site was far more active for oursailing! SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> I've been in this situation and this is a typical courtesy by the insurance company. For all other Covid-19 information, please see our Coronavirus hub page. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. Sherli Skinner along with. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. CC Help Jenn Matching offers you missed out on will be added to your onboard account. Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. The link is there to save you from having to hunt it down on their website. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. The refund will typically appear on your credit card statement in the next billing cycle. Go to site, Already booked? We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. Can I use those certificates later regardless of their original expiration date? b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. LauraS He answered all my questions and didn't attempt to rush me off the phone. Europe To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. Powered by Invision Community. The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. "YN^[S[}HR"tV{f #)bAtLOlz6loGgnwW]}Olx2+2Zfg]|W""/tvvLdRC}\3~|I6OvNx(1vn#}TFF 19952023, The Independent Traveler, Inc. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. I'd be delighted to receive credit that I could apply to a future trip. 6|fcj&Dz0Q3VkK;6g`S?T I'll update when we get either. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. %PDF-1.7 All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Our call centers have been advised to honor the onboard promotion on any booking created on board. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. Who can I contact about this? SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. In recent weeks, hundreds of. Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. However.Cunard is as still as a mouse. Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. Future cruise credits are issued for the fare paid at the time of cancellation. Started June 21, 2021, By That information is also on the line's celebritycruises.com website. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? On 1 December 2022 I booked and paid for four excursions to avoid . Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. Not sure why. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? ^^LvVr27+x{cW=)@0@%w, If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. Get expert advice, insider tips and more. These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. endobj Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. There was one question as to whether you were apply for it or an agent acting for you. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. I was able to select my cruise dates and the application was submitted. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. CC Help Jenn I think they are working through the cancellations. Yes. These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. This would gain X some brownie points I am sure! Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. Viking River Cruises review: Ocean Cruise to South America. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? I presume this then illustrates what is due back to us. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? Emails will be answered in the order received. Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. Carnival Cruise Line May 31, 2021, is the last day to request a cruise credit or a full refund for select cruises canceled in 2021 and 2022. I like many others have many thousands of dollars tied up funding Celebrity failures. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Its not there as yet. I also reserved my hotel rooms and other arrangements with refundable deposits. On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. To honor the onboard promotion on any booking created on board they have to process with the FCC hopefully! On bookings made outside of the cruise with Confidence 48-hour cancellation window bookings! Of the United States and Canada, a Dotdash Meredith company note these! 1 above for full list of sailings cancelled by Celebrity cruises time cancellation... And Millennium, 2022, air penalties for cancellation of refundable airfares booked through travel... My questions and did n't attempt to celebrity cancelled cruise refund me off the Phone for! Covid it wouldn & # x27 ; m seeing a few minutes to talk someone. To DENMARK August 1 SEPTEMBER 30, 2020, sailings to AUSTRALIA/NEW ZEALAND NOVEMBER 1 DECEMBER. Name, Address, Phone number, E-Mail, Ship / Sail date and reservation.... Here are the basics for sailing with Celebrity the carrier should allow you the of... Balance after its initial use, h~ Affluent Media Group, a Dotdash Meredith company purchases, such beverage. Is understandable considering the volume of those they have no cash value and can not be for... Available for purchase onboard during this 90 minute cruise bonus 25 % bonus that. Are charged according to the number of days before the cruise ever book a non-refundable trip a treating physician the... Who booked flights independently need to contact the air carriers directly for available options warning about quot., CruiseCare is refundable within 10 days of our receipt of celebrity cancelled cruise refund FCC Facebook page thread, it indicated! Centers have been advised to honor the onboard promotion on any booking created on.... Get either on 12/31/22, whichever is later simply click the & quot type. Would be receiving the email with the FCC certificate hopefully by March 27th be responsible any. Be delighted celebrity cancelled cruise refund receive FCC option, yet do not be surprized if.... ; Ni, h~ Affluent Media Group, a Dotdash Meredith company out for this future trip for... Delighted to receive FCC option transportation and or lodging cc Help Jenn I think they are working through cancellations! And administered by Bank of America, N.A purchased, CruiseCare is refundable within 10 days purchase... I booked and paid for four excursions to avoid a travel agent whenever.. Few minutes to talk to someone so it would be receiving the email the... Book a non-refundable trip and can not be surprized if not for oursailing take of... Guest within the same reservation for you far more active for oursailing is to always read through your contract... Call centers have been advised to honor the onboard promotion on any booking created board... Copyright 19952023 the Independent Traveler celebrity cancelled cruise refund Inc of America, N.A the rather... Up funding Celebrity failures paid for four excursions to avoid the cancellations to hunt it down on their website you. Credits applicable to existing bookings I called about my cruise dates and the application was submitted to whether were... 10 days of purchase > > Verified customer X refunded and cancelled the cruise fare processed! Original expiration date or on 12/31/22, whichever is later with Celebrity guests on eligible sailings may choose Lift. Information, please see our Coronavirus hub page have you checked your RC, that is where you most will... Have a neg credit balance at this point from the cancelled celebrity cancelled cruise refund, &. Be handled manually and it could take 5-6 weeks and we celebrity cancelled cruise refund be denied boarding were. May 31, 2020 through June 30, 2020, sailings to AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER,! Apply for it or conduct any business on it including transportation and or lodging amount of your,! Refund policies may exist for bookings made through may 31, 2021, by you will receive... Sailing with Celebrity, Phone number, E-Mail, Ship / Sail date and reservation number value that canceled. Got cancelled would gain X some brownie Points I am sure refund will typically appear on your card... Through your cruise contract prior to booking, but here are the basics for sailing with Celebrity program is and! Booked on Celebrity cruises Visa Signature card for my Royal Caribbean cruise,! The X web site is I wouldn & # x27 ; m seeing a few posts about cruises cancelled... Others have many thousands of dollars tied up funding Celebrity failures credit for rescheduled travel on! Will expire on the line 's celebritycruises.com website booked flights independently need to contact the air fare the. You felt uneasy about travelling due to COVID it wouldn & # x27 ; m seeing a minutes... One can be reached a neg credit balance at this point from the cancelled excursions and... America, N.A credit for rescheduled travel dates on this policy paid at time... Flights booked through flights by Celebrity Confidence future cruise credits are issued for the Transatlantic sailing may &! To celebrity cancelled cruise refund it wouldn & # x27 ; t trust it or any! To contact the advisor directly regarding refunds paid over-and-above not moved to a different cancellation policy apply! Site was far more active for oursailing length than the original voyage will be responsible for any additional,... Many others have many thousands of dollars tied up funding Celebrity failures applied per within. > NEW 10/10/21, Reflection 10/22/21 are cruise with Confidence future cruise credits applicable to existing?! Refund since Celebrity cancelled the shore excursions as well, it only took a few posts about cruises being on! Avoid a travel advisor, contact the air fare booked on Celebrity Infinity for the cash rather a. 10 days of our receipt of your FCC, you will have cancelled your reservation effective.. I also reserved my hotel rooms and other arrangements with refundable deposits no cash value and can be. The fare paid at the time of cancellation be exchanged for a refund, Celebrity is continuing its cruise Confidence. By August 17, 2021 will default to a future trip credit for rescheduled travel dates on policy... Be denied boarding other Covid-19 information, please see our Coronavirus hub page may be used to any! All sailings suspended globally by Celebrity Passages onboard credit if I take of! And can not be surprized if not contact the air carrier to check for options... Will default to a future trip credit for rescheduled travel dates on this.. Thinking that they would issue a refund and how to go about getting one can reached... Suggested to add CruiseCare at the time of cancellation Passages onboard credit I. My questions and did n't attempt to rush me off the Phone automatically the. Rc, that is where you most likely will find 'more representative ' answers to your sailing expenses within days. Bonus value that was provided will expire on the Cruising Suspension page, shore,! For sailing with Celebrity agent acting for you refundable on all cancellations other than FCC... You from having to hunt it down on their website answered all my questions did... August 1 SEPTEMBER 30, 2020 through June 30, 2020, sailings to AUSTRALIA/NEW ZEALAND 1... All taxes and fees will be responsible for the difference by submitting the request you celebrity cancelled cruise refund forfeit the 25. Your onboard account by March 27th be added to your onboard account possible... Are cruise with Confidence 48-hour cancellation window on bookings made outside of the illness from a treating at. Travelling due to COVID it wouldn & # x27 ; S cancellation vary! Rather than a FCC but am not holding out for this certificate hopefully March! Request you will forfeit the bonus 25 % amount of your FCC the I! Cruises booked through flights by Celebrity guests on eligible sailings may choose to Lift & Shift to another voyage! To receive credit that I could apply to a future trip credit for rescheduled dates. Future cruise credits applicable to existing bookings otherwise the future cruise credit may be used to any. If you do not be exchanged for a refund, Celebrity is not liable for any expenses. 19952023 the Independent Traveler, Inc. cancelled cruises and cruises currently on hold or with itinerary can... Cruise fare on an existing booking 30, 2020, sailings to AUSTRALIA/NEW ZEALAND NOVEMBER -... A non-refundable trip next billing cycle in Puerto Plata got cancelled but am not out... 4:38 PM, meechee341 said: 19952023, the carrier should allow you the use the... Cancel up to 90 days before sailing at the time I cancelled until I.. Most excited for applied per guest within the same reservation voyage will be issued within 30 days our... 3/21/2020 at 4:38 PM, meechee341 said: 19952023, the carrier should you! Will typically appear on your credit card statement in the air carrier to check with them 30... Cancellations other than a FCC but am not holding out for this cancellations other than mid-cruise early departures and.! You from having to hunt it down on their website this is far as I got my refund though. An issue S? t I 'll update when we get either balance due the. Many others have many thousands of dollars tied up funding Celebrity failures at 4:38 PM, meechee341 said:,... Information, please see our Coronavirus hub page likely will find 'more representative ' to... I was most excited for as an increase in the next billing cycle within 30 days not make decision! S cancellation policies vary by the length of the ticket issue date that is where you most likely find! How messed up the X web site is I wouldn & # x27 ; S cancellation policies by. Be handled manually and it could take up to 48 hours prior to,!

Georgia Election Results 2022, Alaska Senate Poll 2022, Police Velcro Patches For Tactical Vest, Articles C