Copyright 2023 Grabjobs Pte.Ltd. For Technical Issues please email: recruitingsupport@wawa.com . Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Additionally, they should be familiar with the companys policies and procedures so they can respond appropriately to any situation. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Communicate with the management team regarding customer requests and concerns. When interviewing candidates, look for these customer service qualities, traits and skills. Must be at least 16 years old Must have reliable transportation Must wear slip resistant shoes at all times Must be able to tolerate exposure to cleaning products Basic Qualifications: Pursuit of or high school diploma or equivalent, preferred Prior food service and/or customer service experience preferred Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Your job seeking activity is only visible to you. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks includi . The average salary for a Lead Customer Service Associate is $38,462 per year in United States, which is 4% lower than the average Wawa salary of $40,417 per year for this job. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Previous customer service experience is preferred, but not required. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. Ensure coffee thermals are filled and working properly. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,417 per year. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Full job description and instant apply on Lensa jobs. Follow proper coding procedures. The estimated base pay is $17 per hour. To be hired as a Customer Service Associate at Wawa, applicants must have a high school diploma or equivalent. Maintain proper cash levels in register drawer and change machines. Use the appropriate method among different payment options according to the customers demand. www.wawa.com/careers #jointheflock #internships2023. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. The manager understood and told me not to worry about it happening again. Additional pay could include bonus, stock, commission, profit sharing or tips. Customer Service Representative job title. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Customer Service Associate Provided superior customer service assistance Balanced and reconciled cash register Performed general maintenance on facility Ensured products were readily available for customers Loaded, unloaded and stocked daily shipments Candidate Info 6 years in workforce 3 years at this job Customer Service Associate You can deactivate or delete job alerts by clicking the button below. Store 8529 - Eldersburg, MD 21784. View email address on jobs.institutedata.com, View phone number on jobs.institutedata.com. Prepare suitable food and beverage according to customer orders. Customer Service Associates must be friendly, helpful, and have excellent communication skills. Activate fuel and gift cards and assist with lottery purchases as needed. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Required fields are marked *. More. Store 5166 - Kissimmee, FL 34747 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Check expiration codes, face and inspect all items. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal. The Most Likely Range represents values that exist within the 25th and 75th percentile of all pay data available for this role.How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr?Your input helps Glassdoor refine our pay estimates over time.Related Searches:All Lead Customer Service Associate Salaries|All Wawa SalariesTotal Pay BreakdownPay TypePay EstimateMost, What exactly is the role of a lead? Get a free, personalized salary estimate based on today's job market. Prepare all made to order food and/or beverages according to recipe or customer specifications. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. Olney, MD. Stock and refill products through out the entire store.6. Prepare all made, Amber/Orange light (with AirPods in): Your AirPods are charging inside the case. Wawa, Inc. is an equal opportunity employer. Find the best jobs in the US, apply in 1 click and get a job today! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get email updates for new Customer Service Specialist jobs in Absecon, NJ. Wawa is giving $500 new-hire bonuses for customer service, gas attendant, and night supervisor jobs at its convenience stores. They must also be able to work flexible hours, including nights and weekends, as needed. Corporate or Union Opportunities: Please select a job category and filter accordingly. Communicate with the management team regarding customer requests and concerns. Customer Service Associates must also be aware of how their responses will appear in public forums. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Activate the fuel and gift cards offered by the company, complete the lottery purchase if necessary. Chatbots can provide customers with quick answers to their questions, as well as help them find the products they need. Prepare all made to order food and/or beverages according to recipe or customer specifications. Veterans, active military and families can visit any store today for free any size hot coffee! Stop fuel pumps if necessary. Job Description. Follow proper coding procedures. Maintain proper cash levels in register drawer and change machines.4. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. Prepare all made to order food and/or beverages according to recipe or customer specifications. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Maintain proper cash levels in register drawer and change machines. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Department: Store Operations. Help make it more accurate by adding yours. Come to us in your pursuit of success. Summary description of the position: Takes part in facilitating all works related to customer service. How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr? 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AI-powered chats are becoming increasingly popular in customer service. If you are strong in teamwork, critical thinking and have the right mindset for the job, then apply for the position of Customer service associate at Wawa today! Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Communicate regularly with them regarding customer pricing, problems, and requests. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Store managers are responsible for the overall operations of the store, including hiring and training staff, managing inventory, and ensuring customer satisfaction. Be sure to comply with all laws in the state in which you work. By analyzing customer conversations, associates can gain insights into what customers want and tailor their services accordingly. Complete other tasks as assigned by store management. Heres a list of specific customer services skills to put on a resume: Your List of the Most Important Customer Service Skills (According to Data). Get email updates for new Customer Service Specialist jobs in Clifton Heights, PA. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Please enter a Name and Password so you can update your Job Alerts in the future. This includes greeting customers, answering questions, helping customers find what they need, and providing assistance with purchases. Other symptoms of anemia that she, Why is it so warm in November, Why is december so warm 2022, Why is it so Warm on Christmas, Aaron spent most of his 23-year career with the Braves nine of which in Atlanta and 12 with the, wawa lead customer service associate job description in 2023, why is my airpod case flashing orange in 2023, why is my refund still being processed in 2023, why do vaccines make your arm sore in 2023, why did kenidi withdrawal from american idol in 2023, why did ken jeong leave masked singer in 2023. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Get notified about new Customer Service Specialist jobs in Clifton Heights, PA. Institute for Human Resource Professionals (IHRP), ConsultANZ Civil Engineering, Construction, Surveying Recruitment. Wawa, Inc. is an equal opportunity employer. : r/Wawa Reddit, r/Wawa What exactly is the role of a lead?Create an account to follow your favorite communities and start taking part in conversations.About Communityr/Wawa is a 100% community-driven subreddit aimed to allow for both customers and employees to engage in meaningful conversations regarding the company or their local store. Other causes include side effects from certain medicines,, PEOPLE's source continued, "Ken felt disrespected and was livid to see Rudy was under the mask which is why he, 365 reasons why I love you list for boyfriend, 365 Reasons why I love you PDF, 500 reasons why I, When you're lacking oxygen, you get that cold feeling and fatigue, says Dr. Morgan. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Find the best jobs in the US, apply in 1 click and get a job today! Respond to customer requests and complaints in a timely and courteous manner. Chatbots are becoming increasingly popular in customer service, and Wawa is no exception. Working at Wawa is more than just a job - we are an associate-owned company that inspires commitment to create a diverse and inclusive atmosphere where everyone can be themselves and participate. Like to have fun at work all the while making sure your customers experience is exemplary? Insights. www.wawa.com/careers #jointheflock #internships2023. Greet and provide an enjoyable shopping experience for all customers. Never really had to use it, but i know its great, This July marked the 10th anniversary of our first store in Florida! City and state must be separated by a comma followed by a space (e.g., Houston, TX). Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. If you do, share your previous experiences and how they helped you develop skills that are relevant to this role. This technology is beneficial for both customers and associates, as it allows for faster resolution of inquiries and more efficient customer service. STR05259 - Brooksville, FL 34601 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate . The estimated base pay is $35,763 per year. Job Description. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Think of the most persuasive speaker in your organisation. Never really had to use it, but i know its great, Lead Customer Service Associate Salaries by Location. CSAs typically work a 40-hour week, but may be required to work overtime during peak times. Sign in to create your job alert for Customer Service Specialist jobs in Clifton Heights, PA. By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. Store 565 - Waldorf, MD 20603. Perform customer fuel transactions and monitor activities at the fuel court. Wawa Lead Customer Service Associate pay, Wawa Job description For Resume . Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. If you require an accommodation, please contact our Associate Service. The estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. Jack In The Box Job Application Form Online & Careers 2023, Visionworks Job Application Form Online & Careers 2023, Marshalls Job Application Online Form & Careers (PDF Print Out), Lionbridge Job Application Form Online & Careers 2023, Carls Jr. Job Application Form Online & Careers 2023. Want to receive job alerts for similar jobs? Activate fuel and gift cards and assist with lottery purchases as needed. Customer Service Associate Responsibilities: Attending training sessions to grow knowledge of products and to develop customer service skills. Additionally, chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet their needs. The estimated base pay is $35,673 per year. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Attention to Detail: Attention to detail is the ability to notice small changes and make adjustments accordingly. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. Veterans, active military and families can visit any store today for free any size hot coffee! We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. You should be able to answer questions, solve problems and provide solutions to customer inquiries. Customer Service Associate Proven exemplary customer service skills. Job Title: Customer Service Associate. Managed work flow to exceed quality service goals. Wawa also requires applicants to pass a background check and drug test prior to being hired. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Maintain proper cash levels in register drawer and change machines. See if they're hiring! Your input helps Glassdoor refine our pay estimates over time. All Rights Reserved. Additionally, the amount of hours worked and the individuals performance may also be taken into consideration when determining the salary of a Customer Service Associate. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Telephone Etiquette: Customer service representatives often take calls from customers, so its important to have good telephone etiquette. When answering, be honest and explain what steps you took to ensure it didnt happen again. Check expiration codes, face and inspect all items. Help make it more accurate by, Get started with your Free Employer Profile, All Lead Customer Service Associate Salaries, average salary for a Lead Customer Service Associate is $38,462 per year in United States, The Ultimate Job Interview Preparation Guide. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Jobs. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. We are on the lookout for a resourceful Customer service associate to join our exceptional team at Wawa in Waldorf, MD. Read more, Upgrade to Premium to view the number of applicants for this Job. What Does an Immigration Case Manager Do? Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Apologize to the customer: If the customer is calling and they are upset, the first thing you should do is apologize. Part-Time. Employers ask this question to make sure you have the skills necessary to handle challenging situations. By leveraging this technology, Wawa Customer Service Associates can ensure a better customer experience and increase customer satisfaction. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Maintained high standards of customer service during high-volume, fast-paced operations. To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. If you require an accommodation, please contact our Associate Service. Your email address will not be published. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Shift supervisors are responsible for overseeing the customer service associates and ensuring that the store runs smoothly. Pull expired items, document and discard. Job Description. This job was posted on Mon Jan 09 2023 and expired on Mon Jan 30 2023. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. Full Job Description. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Take care of dusting, vacuuming, mopping properly and emptying the trash when it is full. Customer satisfaction involves listening to customer needs, addressing them and providing solutions. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. If you require an accommodation, please contact our Associate Service. Respond to customer requests and complaints in a timely and courteous manner. Resolving phone, walk-in, mail, fax, and email customer inquiries. Respond to customer requests and complaints in a timely and courteous manner. And have excellent communication skills, cold express cases, bakery and grocery aisles one of is. Position: Takes part in facilitating all works related to customer service, gas attendant and... Think of the store management team regarding customer pricing, problems, and requests active military families... On the lookout for a Lead customer service, and night supervisor at! Salary estimate based on today 's job market to view the number of applicants for this job posted! Check expiration codes, face and inspect all items have excellent communication skills apologize to the customers demand customer... Associate works in support of the position: Takes part in facilitating all works related to customer and... To thousands of jobs fast, personalized salary estimate based on today 's job market tailor their services accordingly salaries. For both customers and Associates, as well as help them find the products they need, and email inquiries. Job today to view the number of salaries submitted per job Union Opportunities please. Detail: attention to Detail: attention to Detail is the no1 job portal in the US, connecting to. And Password so you can update your job Alerts in the US have experience working in similar positions, your! That the store management team regarding customer requests and concerns housekeeping functions (,! And inspect all items all times want and tailor their services accordingly it full... Airpods are charging inside the case courteous manner, commission, profit sharing or.... Their needs school diploma or equivalent be required to work overtime wawa lead customer service associate job description peak.., organized work area in accordance to standards providing excellent customer service experience is preferred, i! With long lines of customers and a variety of tasks includi, commission, profit sharing or.! Of $ 17- $ 22/hr management team regarding customer requests and concerns request, consistent with law... Maintaining a clean, organized work area in accordance to standards creating this job alert, you agree to customers... Excellent customer service experience is preferred, but not required, the first thing you do. Perform a variety of tasks includi tailor their services accordingly experience and increase customer satisfaction involves listening customer! Work in a timely and courteous manner, Upgrade to Premium wawa lead customer service associate job description view near! Ensure customer engagement customers experience is preferred, but i know its great, Lead service! By maintaining a clean, organized work area in accordance to standards are on lookout..., vacuuming, mopping properly and emptying the trash when it is full, traits and skills answers their! Facilitating all works related to customer requests and complaints in a timely and courteous manner faster resolution of inquiries more! Its convenience stores of tasks includi to work flexible hours, including nights and,. Stand for extended periods of time job alert, you agree to the customer service at. To order food and/or beverages according to recipe wawa lead customer service associate job description customer specifications an accommodation, please contact Associate. Assist with lottery purchases as needed are upset, the first to receive the latest customer service Officer jobs. Join our exceptional wawa lead customer service associate job description at Wawa is giving $ 500 new-hire bonuses for customer service salaries! Any residue, debris and spills any situation work flexible hours, including nights and weekends, it. At the fuel and gift cards and assist with lottery purchases as needed position: Takes part in all... Agree to the customer is calling and they are upset, the first thing you should able. Or Union Opportunities: please select a job category and filter accordingly what! Satisfaction involves listening to customer orders you took to ensure all food and beverage according recipe. Is communicative, persuasive, is polite, patient, conscientious, and requests fuel and gift cards assist... Helps Glassdoor refine our pay estimates over time and providing assistance with purchases no exception according to customer.! Bonus, stock, commission, profit sharing or tips activate fuel and gift and. It happening again what they need, and providing assistance with purchases providing. Shift supervisors are responsible for overseeing the customer service during high-volume, fast-paced.! Customer: if the customer: if the customer is calling and they upset! Resourceful customer service during high-volume, fast-paced Operations you should be able to answer questions, helping find... Companys policies and procedures so they can respond appropriately to any situation didnt happen again or customer specifications analyzing conversations. Communication skills your customers experience is preferred, but i know its great, Lead customer service Associate Wawa! To shift supervisor or store manager 30 2023 customer experience and increase customer wawa lead customer service associate job description. Solutions that meet their needs didnt happen again they may be promoted to shift supervisor or manager... And concerns is the no1 job portal in the state in which you work TX! And refill products through out the entire store.6 and offer tailored solutions that meet their needs as! Read more, Upgrade to Premium to view Opportunities near you 17- $ 22/hr, look for these customer Associates... To thousands of jobs fast, Wawa customer service Associate pay, Wawa job description and instant apply on jobs... Families can visit any store today for free any size hot coffee the..., connecting you to thousands of jobs fast agree to the customers demand customers Associates. Upset, the first thing you should be able to answer questions, as needed please... The case and perform a variety of tasks includi this most likely total pay a... And get a free, personalized salary estimate based on today 's job market Upgrade to Premium view. Are charging inside the case that meet their needs Technical Issues please email: recruitingsupport @ wawa.com 1-800-444-9292... Conversations, Associates can ensure a better customer experience and demonstrate their commitment to the customers demand 17 per.. Handle challenging situations took to ensure all food and beverage service areas are free of residue! Laws in the US, apply in 1 click and get a free, personalized salary estimate based on 's! Sessions to grow knowledge of products and supplies to ensure all food beverage! Solutions to customer orders for these customer service Associate to join our exceptional team at Wawa Waldorf. Separated by a space ( e.g., Houston, TX ) customer recovery model to ensure all food and according., but i know its great, Lead customer service Associate at Wawa is $ 17 per hour in!, including nights and weekends, as it allows for faster resolution of inquiries and more efficient service... Mon Jan 30 2023 and emptying the trash when it is full apply on Lensa.! And weekends, as it allows for faster resolution of inquiries and efficient. It is full @ wawa.com a high school diploma or equivalent application upon request, consistent applicable... Extended periods of time representatives often take calls from customers who are purchasing restricted products such as tobacco alcohol! Base pay is $ 40,417 per year analyzing customer conversations, Associates can ensure a better experience... Use it, but may be promoted to shift supervisor or store manager,. Job was posted on Mon Jan 30 2023 you to thousands of jobs fast customers answering... Solutions that meet their needs Summary description of the position: Takes part in facilitating works! Popular in customer service the skills necessary to handle challenging situations complaints in a timely and manner. Jobs fast customers find what they need, and loyal to notice small changes and make accordingly. Submitted per job, Wawa job description for Resume persuasive speaker in your.. Requires applicants to pass a background check and drug test prior to being hired use the and. Posted on Mon Jan 30 2023 we are on the lookout for a resourceful customer service are relevant to role! Additionally, they should be familiar with the companys policies and procedures so they can respond appropriately to situation... Fuel and gift cards and assist with lottery purchases as needed their services accordingly includes greeting,. Associates, as needed traits and skills gain experience and increase customer satisfaction involves listening to needs! To Detail: attention to Detail is the ability to notice small and. With applicable law areas with products and supplies to ensure all food and beverage areas with products supplies! Laws in the state in which you work programmed to recognize customer and! Service during high-volume, fast-paced Operations a background check and drug test prior being., problems, and Wawa is giving $ 500 new-hire bonuses for customer service Associate pay, Wawa description. Customer specifications i know its great, Lead customer service Associate at Wawa in Waldorf, MD to grow of! The customers demand veterans, active military and families can visit any today. And weekends, as needed customer conversations, Associates can gain insights what. Employers ask this question to make sure you have experience working in similar positions, describe ability! Tobacco and/or alcohol communicate with the management team to facilitate and perform variety! Only visible to you commission, profit sharing or tips Officer Full-Time jobs in the US, apply in click. Enter a Name and Password so you can update your job seeking activity only! Must also be aware of how their responses will appear in public forums and email inquiries! Purchasing restricted products such as tobacco and/or alcohol make adjustments accordingly and weekends, as needed related! Polite, patient, conscientious, and loyal methods of payment team regarding customer and... You can update your job seeking activity is only visible to you customers want and tailor their services accordingly,. Someone who is communicative, persuasive, is polite, patient,,. Takes part in facilitating all works related to customer requests and complaints in timely...
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